ServiceNow announced leadership promotions taking effect in its global executive team. The executive leadership promotions include: Chief Product and Engineering Officer Chirantan “CJ” Desai has been promoted to chief operating officer (COO). As COO, Desai will now be responsible for industries and solution sales in addition to product, design, and engineering, and will help accelerate ServiceNow's focus on industry solutions while driving continued platform leadership; Chief Revenue Officer Kevin Havertyhas been promoted to a new strategic role as senior advisor to the CEO.

Haverty will work to expand ServiceNow's footprint in the public sector and mentor early-in-career professionals across the company, a key talent group for ServiceNow; and President of EMEA Paul Smith has been promoted to chief commercial officer. Smith will oversee all regional sales teams, as well as sales enablement and sales operations. He will work closely with Haverty to ensure a smooth transition.

In addition, on Feb. 1, 2022, ServiceNow will welcome former Salesforce and Coca-Cola executive Ulrik Nehammer as company's new president of EMEA (Europe, Middle East, Africa).