Slalom, announced at World Tour London the expansion of its partnership with Salesforce, empowering joint customers to drive the value of AI across the enterprise. As the first strategic System Integrator partner for Salesforce Data Cloud and Einstein 1, Slalom will co-develop new solutions geared toward helping organizations activate data and AI use cases in Salesforce at speed. Slalom will also expand its use of the Salesforce platform to drive AI transformation for its sales operations.

It will also use Salesforce Data Cloud with Einstein 1 Platform, Tableau, Slack, and Revenue Lifecycle Management to enhance its ability to support customers. As part of the expanded partnership, Slalom is launching its AI Accelerator with Data Cloud - a new solution aimed at helping organizations implement Salesforce Data Cloud to unlock customer data that powers predictive and generative AI across the Einstein 1 platform. Salesforce Data Cloud unlocks an organization?s siloed data to build a 360-degree view of the customer to help teams make smarter decisions, power automation, and build trusted AI.

Slalom is a pioneer in creating generative AI solutions on Salesforce and, most recently, teamed up with Virgin Voyages to develop Vivi, one of the first generative AI-powered chatbots built on Salesforce that set a new standard for online customer service. Since the launch of Vivi, Virgin Voyages has elevated its customer experience, alleviated management costs, and reduced call center escalations by more than 20%.