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"Receiving the KCS verification is not only a strategic achievement for
salesforce.com, but for the cloud computing industry as a whole. Salesforce
CRM is once again setting the industry standard," said
One of the driving forces behind the KCS verification is Salesforce CRM's industry-leading knowledge base technology. Today, Salesforce CRM is the only product on the market to completely reinvent the customer service experience with a highly-efficient knowledge base application that can be deployed quickly and easily. Through its patented Dimensions technology, which adds the customer's context, such as product or geography, the knowledge base is able to quickly hone in on the right solution and eliminate irrelevant search results.
"The Consortium for Service Innovation is pleased to have salesforce.com
as one of our KCS Verified Vendors. The Verification process is thorough and
challenging and by submitting to the program, salesforce.com has aligned
themselves with forward-thinking service enablers that have become strategic
partners with service providers to turn information into knowledge," said
About the Consortium for Service Innovation
The Consortium is a non-pro.t alliance of support organizations and technology providers. To improve the customer experience, the members work together in collaboration to develop operational models. This innovative work bridges emerging academic principles to practices which optimize business results. www.serviceinnovation.org
About salesforce.com
Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.
As of
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KCS is a service mark of the Consortium for Service Innovation
SOURCE Salesforce.com