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Parcel lockers, changing regular delivery preferences and chatting with the delivery driver during his rounds.
Currently, 92 percent of e-commerce orders are delivered to someone's doorstep. But that is changing. "We see a trend toward more 'out of home,'" CEO
Consumers want to be able to choose where and when they receive their package. Sometimes this is on a different day, other times the order has to go to a different address and yet another time to a parcel locker.
"Providing for this is also really necessary, because it determines customer satisfaction." In turn, the availability of parcel lockers determines a low-threshold return process. As a result, consumers no longer necessarily have to go to a
Yesterday,
It is not known whether "interoperability" is being discussed with other locker networks.
For
What does not yet exist is real-time chat with the driver via a feedback button. Integrating real-time data is on the parcel company's wish list, though.
A deeper vision on the strategic role of the app, with millions of users, active or not, was not expressed by the top woman in the Jaarbeurs.
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