NICE Systems Ltd. announced the launch of its cloud-based Workforce Optimization (WFO) suite, the first to offer full capabilities for Recording, Quality Management, Analytics, Workforce Management, Performance Management, Incentive Compensation Management, and Voice of the Customer, all deployed in the cloud. These solutions are offered as Hosted or as Software as a Service (SaaS) to provide customers greater flexibility, lower upfront costs, and faster implementation. The company's cloud-based WFO suite offers customers several key benefits: Cloud deployment for contact centers, back offices, branches, and retail is far faster and can be done at a lower up front cost compared to other deployment methods.

Customers have easier access to the latest versions of the software. Organizations can focus on business operations rather than monitoring and maintaining enterprise grade software. The cloud WFO suite supports hybrid integrations of on-premise and cloud-based applications.