NCR Corporation released findings from their commissioned Total Economic Impact™ (TEI) study, conducted by Forrester Consulting. Through NCR customer interviews and data aggregation, the TEI study found users of NCR Software Defined Store realized a 164% return on investment over three years, with most customers recouping their spend within six to 18 months. NCR Software Defined Store (SDS) is a key element of NCR’s next generation retail store architecture that supports retailers’ entire enterprise. It centralizes software and operating systems across a store so retailers can manage the store as a single touchpoint, rather than maintain and serve software on individual machines. Forrester interviewed customers with experience using SDS across a large store estate. Before using SDS, the retailers had a hardware-centric, legacy IT infrastructure that was complex, lacked integration and was making it difficult to keep up with modern retail requirements to serve customers. The TEI study indicates NCR SDS customers experienced: Improved store performance and efficiency by 10%. 50% reduction in unplanned downtime, mitigating revenue loss. Hardware cost savings of $5.44 million. Cost savings of $1.5 million on software upgrade and maintenance.