MRSK Tsentra OAO : Number of visitors to the Customer Service Centers of Smolenskenergo is constantly growing
January 20, 2012 at 07:19 pm IST
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NEWS
20.01.12
During 2011 the Customer Service Centres (CSC) and
relevant specialists in the Districts
of Electrical Networks (DEN) of IDGC
of Centre - Smolenskenergo division were
visited by 50 625 people. This indicator
is 69% higher over the previous year. Most
of all customer requests still refer to the
technological connection to electric networks
of the branch (35% of the requests) and
additional services (36% of requests).
In March 2011 the Customer Service Centre
in the city of Smolensk marked its three-year
anniversary, and two months later received its twenty
thousandth customer. It was a resident
of Smolensk Svetlana Melkina, who used the services
of the Center for the first time.
"Visiting Customer Service Centres and marketing and
customer interaction departments in the Districts
of Electrical Networks branch, customers can get the
necessary advice on the terms and procedure for
issuance of technical conditions and connection
to the electricity grid of the branch, the full
information on additional services provided
by Smolenskenergo, as well as all matters
relating to electricity supply. Here applications
for technological connection are accepted and issuance
of all necessary documents is made,"- commented
Head of customer interaction Office
of Smolenskenergo Alexander Wojciechowski.
The most convenient form of application for 79%
of customers was a personal visit at the
CSC or a specialist of marketing and
customer interaction department in the DEN, 21%
of customers prefer the extra mural form -
by the around the clock direct Power Hot Line phone
at 8-800-50-50-115 (toll-free), via the Internet
reception on the Company's website
at www.mrsk-1.ru.
Smolenskenergo constantly strives to improve the
quality of services provided, use of modern
technologies and communication channels to make the
process of interaction with customers as easy
as possible.
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Rosseti Tsentr PAO, formerly MRSK Tsentra PAO is a Russia-based company, which is engaged in the electric power industry. The company conducts business in 11 regions of the Central part of Russia, providing electricity to the population, industrial companies, and enterprises of transport and agriculture, carrying out the technological connection of new consumers to electric networks. The Company focuses on the transmission and distribution of electric power domestically, mainly on the territory of the Central Federal District. Rosseti Tsentr PAO operates through a number of branches, located in Belgorod, Bryansk, Voronezh, Kostroma, Kursk, Lipetsk, Orel, Smolensk, Tambov, Tverâ and Yaroslavl.