Microware : Environmental, Social and Governance Report 2023

Microware Group Limited

美 高 域 集 團 有 限 公 司

(incorporated in the Cayman Islands with limited liability)

Stock Code: 1985

Environmental, Social and

Governance Report

2023

Environmental, Social and Governance Report

TABLE OF CONTENTS

Scope and Reporting Period	3
Stakeholder Engagement and Materiality	3
Stakeholders' Feedback	5
The Board's Statement	5
The Group's ESG Commitment	5
	Environmental-specific Strategies	6
	Social-specific	Strategies	6
	Recognitions, Accreditations and Certifications	6
A.	Environmental	8
	A1.	Emissions	8
		A1.1	Air Emissions	8
		A1.2	GHG Emissions	8
		A1.3.	Hazardous Waste	10
		A1.4.	Non-hazardous Waste	10
		A1.5.	Measures to Mitigate Emissions	10
		A1.6.	Waste Handling and Reduction Initiatives	10
	A2.	Use of Resources	12
		A2.1. Energy Consumption	12
		A2.2. Water Consumption	13
		A2.3. Energy Use Efficiency Initiatives	13
		A2.4. Water Use Efficiency Initiatives	14
		A2.5. Packaging Materials	14
	A3.	The Environment and Natural Resources	14
		A3.1.	Significant Impacts of Activities on the Environment	14
	A4.	Climate Change	15

Environmental, Social and Governance Report 2023

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Environmental, Social and Governance Report

B.	Social				16
	1.	Employment and Labour Practices	16
		B1.	Employment	16
			B1.1	Employee Figures	16
			B1.2	Turnover	19
			B1.3	Employment Policies	21
		B2.	Employee Health and Safety	23
		B3.	Development and Training	24
		B4.	Labour Standards	25
	2.	Operating Practices	26
		B5.	Supply Chain Management	26
		B6.	Product Responsibility	27
			B6.1	Advertising and Labelling	27
			B6.2	Product Recalls	27
			B6.3	Intellectual Property ("IP") Rights	28
			B6.4	Information Security	29
			B6.5	Data Protection and Privacy Policies	29
			B6.6	Customer Communication	31
		B7.	Anti-corruption	32
			B7.1	Conflict of Interest	32
			B7.2	Anti-Corruption	32
			B7.3	Whistle-blowing Policy	32
		B8.	Community Investment	33
			B8.1	Voluntary Services	33

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Microware Group Limited

Environmental, Social and Governance Report

SCOPE AND REPORTING PERIOD

Microware Group Limited (hereinafter referred as the "Company", and together with its subsidiaries referred as the "Group") is pleased to publish the Environmental, Social, and Governance (the "ESG") report, highlighting its ESG performance, with disclosure reference made to the ESG Reporting Guide as described in Appendix 27 to the Rules Governing the Listing of Securities on the Listing Rules Guidance set out by Stock Exchange. The disclosure in this report complies with the mandatory disclosure requirements and the "comply or explain" provisions as set out in the ESG Reporting Guide.

The principal activity of the Group is the provision of IT infrastructure solution services and IT managed services in Hong Kong. It advises clients on their IT systems, delivers, and/or installs and implements IT infrastructure solutions with the hardware and software purchased from several manufacturers or authorised distributors for its clients. This ESG report covers the Group's overall environmental and social performances of the business operations in the two offices of the Group in Kwun Tong and Wan Chai, Hong Kong, from 1 April 2022 to 31 March 2023 ("Reporting Period"), unless otherwise stated. The total floor area of the above mentioned two offices is 4,632.87 m2. Other operations with no significant environmental and social impacts were excluded from the reporting scope.

STAKEHOLDER ENGAGEMENT AND MATERIALITY

It is believed that every corporation shall take into consideration of its people, the environment and the community in its business operation to achieve sustainable development and return. The Group upholds high ethical standards and is committed to engaging its stakeholders and operating its business fairly, responsibly, and transparently.

The Group manages stakeholders' satisfaction by holding regular meetings with its stakeholders. The Group maintains a list of stakeholders (e.g. customers, suppliers, regulatory bodies, etc.) and reviews it on a half-yearly basis. Interim service meetings with stakeholders are organised quarterly to discuss service performance and achievement, the business environment in which the services operate, requirements for new or changed services and other service-related issues. Service review meetings are organised on an annual basis to discuss any changes to the service scope and stakeholders' business needs.

During the Reporting Period, the Group had specifically circulated a survey amongst stakeholders such as directors, senior management, frontline employees, shareholders, suppliers, and customers to understand their concerns about the Group's operations. The topics of concern and their respective level of materiality are shown on the matrix as follows.

Environmental, Social and Governance Report 2023

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Environmental, Social and Governance Report

Importance to Stakeholders

Materialilty of Different Topics from Stakeholder Engagement

HIGHER

					11	16
				10	14	13
					9	15	18
				12	8
7	46	3
17	19
	5	1
	2

LOWER

LOWER

HIGNER

Internal Assessment on Importance to Business

Environmental	Social
1	Energy	8	Employment
2	Water	9	Occupational Health and Safety
3	Air Emission	10	Development and Training
4	Waste and Effluent	11	Labour Standards
5	Other Raw Materials Consumption	12	Supply Chain Management
6	Environmental Protection Measures	13	Intellectual Property Rights
7	Climate Change	14	Data Protection
		15	Customer Service
		16	Product/Service Quality
		17	Advertising and Claims
		18	Anti-corruption
		19	Community Investment

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Microware Group Limited