OTDAmericas and LiveVox announced that LiveVox has been chosen as OTDAmericas' global contact center platform provider. OTDAmericas is the nearshore subsidiary for parent company, OneTouch Direct, leveraging more than 9,000 employees throughout Colombia, Mexico, and Latin America, with availability for Asia and Europe as well. OTDAmericas will deploy LiveVox's platform for use throughout the customer journey for its large customer base that includes many of the and most recognized Fortune 500 U.S. and global brands across consumer finance, retail banking, technology, telecom, entertainment and media, payment processors, and internet providers.

Built to help contact center leaders redefine customer engagement, LiveVox's cloud contact center platform incorporates blended omnichannel communications with workforce engagement capabilities that enhance the agent experience and performance. The platform provides immediate access to the tools and information needed to effectively engage customers, understand sentiment, and deliver exceptional CX, as well as security protocols and regulatory compliance solutions that are brand protective and safeguard sensitive information.