WALTHAM, Mass., Jan. 24, 2012/PRNewswire/ -- Lionbridge Technologies, Inc. announced today that TMC, a global, integrated media company, has named , the company's market-leading, real-time translation technology, as 2011 Product of the Year. Customer Interaction Solutions magazine is the leading publication covering CRM, call centersteleservices since 1982.

GeoFluent is a powerful, cloud-based application that gives contact centersenterprises on-demand, quality translation within their existing customer care applications.  GeoFluent integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center.  As a result, GeoFluent delivers unparalleled, real-time, online customer communications that reflect each organization's brand, products, terminologyexpertise.  With GeoFluent, enterprisescontact centers enjoy a number of unique featuresbenefits, including the opportunity to:

  • Improve time to resolution for international customers by turning contact center agents into "global communicators" with real-time, integrated multilingual chat.
  • Reduce costs of in-country support by allowing online agents to support users in multiple geographies from one location.
  • Increase customer self-service with on-demand, multilingual access to Web content, such as forums, blogs, knowledge basescustomer communication.

"GeoFluent was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact centercall center technologies. GeoFluenthas demonstrated excellence, as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 yearsLionbridge GeoFluent has earned its place with this distinguished honor."

The 14th Annual Product of the Year Award winners are published in the January/February 2012issue of Customer Interaction Solutions.

"GeoFluent's selection for Customer Interaction Solutions Product of the Year underscores the value GeoFluent brings to enterprisescontact centers that are seeking new ways to improve customer engagementreduce global support costs," said Rory Cowan, CEO of Lionbridge.  "With GeoFluent, enterprisescontact centers gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments.  As a result, organizations can reduce global support costs through effective, real-time customer carefacilitate faster time-to-purchase through multilingual online engagement."  

For more information about the Customer Interaction Solutions' 2011 Product of the Year Awards or any of the TMC media properties, please visit .

About Lionbridge
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of translation, developmenttesting solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's productcontent lifecycle - from development to translation, testingmaintenance.  Global organizations rely on Lionbridge services to increase international market share, speed adoption of global productscontent,enhance their return on enterprise applicationsIT system investments.  Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countriesprovides services under the Lionbridge

About Customer Interaction Solutions
(CIS) magazine has been the voice of the call/contact center, CRMteleservices industries. CIS magazine has helped the industry germinate, grow, matureprosper,has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstandingcutting-edge original editorial, industry voices, in-depth lab reviewsthe recognition of the innovative leaders in managementtechnology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit for more information. 

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person,online.  TMC publishes the , , which is read by two million unique visitors each month, is the leading source of newsarticles for the communicationstechnology industries. TMC is the producer of , the world's leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorldmore. for a complete listingfurther information. For more information about TMC, visit .

Lionbridge Contact:
Sara Buda
VP Corporate Communications
Lionbridge Technologies, Inc.
781-434-6190
sara.buda@lionbridge.com

TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com

SOURCE Lionbridge Technologies, Inc.

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