LeadDesk has signed a new agreement to deliver a customer service solution for an enterprise in the energy industry. The agreement means that approximately 100 customer service agents of the enterprise will start using LeadDesk. The overall value of the deal is approximately EUR 750,000 over a four-year period. The contract includes options for extending the contract period. The customer service solution will be based on LeadDesk's own omnichannel customer service system, SuperOffice's ticketing system and Calabrio's workforce management system. LeadDesk will integrate the systems together. The new cloud system replaces existing on-premise systems.