For the fourth year running Jelf has been awarded the highest '3 Star' accolade for 'exceptional' client service in an independent assessment by Investor in Customers (IIC).

IIC reviews performance in the field of customer service and relationships, and provides comprehensive analysis of all areas of the client experience. The exercise has identified continual improvements in Jelf's overall score for eight consecutive years, placing the organisation within the top 10% of IIC assessed businesses.

The result also sees Jelf retain its position as the top UK broker in the IIC community, with the business' highest scores being in the areas of understanding and meeting clients' needs and delighting customers.

Speaking about the outcome of the assessment Phil Barton, Group Chief Executive of Jelf, said: 'We are delighted to again receive this prestigious award, which is testament to the hard work that we do on a daily basis to meet our clients' needs.

'Working with IIC plays a pivotal role in driving our commitment to ensuring optimal levels of client service and engagement. We listen to our clients' views and use their valuable feedback to help us to continually improve and strengthen our relationships with them.'

Having acquired Jelf in December last year Mark Weil, CEO, Marsh UK & Ireland, added: 'This latest accreditation is an outstanding achievement for Jelf. It exemplifies the strong cultural fit between our businesses whereby the client is at the heart of everything we do. I am extremely proud that Jelf is part of Marsh's journey and I look forward to working together to bring enhanced services to our customers.'

Jelf Group plc issued this content on 11 March 2016 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 15 March 2016 09:32:24 UTC

Original Document: http://www.jelfgroup.com/blog/2016/press-notes/jelf-retains-top-rating-for-client-service/