“Wave iX brings genuine digital transformation and advanced customer-facing self-service options to businesses of all sizes that address every stage of their journey,” said
ibex's Wave iX solution suite harnesses generative AI (GenAI) to augment humans, insights, and actions across the end-to-end CX value chain. Supported by automation tools for self-service, Wave iX enables CX organizations to become more productive, cost-effective, and customer centric.
“Our mission at ibex is clear: to elevate customer experiences, drive performance excellence, and reduce the overall cost to serve,” said
Wave iX combines ibex’s years of award-winning BPO operational excellence with GenAI to optimize the end-to-end CX value chain.
- Wave iX Customer Interactions Suite
AI technology that boosts every interaction along the customer journey, using the latest in GenAI.- Tailored to Your Brand Persona
- Virtual Agents & Conversational AI
- Channel Agnostic AI Engagement
- Advanced NLP
- Wave iX CX Insights Suite
An end-to-end insights layer measuring real-time CX interaction data supported by a Business Intelligence team surfacing insights that drive business forward.- 100% Interaction & Data Capture
- Real-Time Analysis, QA, and Action
- Predictive, Brand-Tailored Insights
- Continuously Learning Knowledge Base
- Automated Sentiment, Intent, and Voice of the Customer
- Wave iX Agent Performance Suite
The leading AI suite for agent productivity and workflow enhancement. Integrates across the agent experience to drive enhanced outcomes for every agent action.- Total Agent Performance Management
- Hyper-Personalized Agent Engagement
- AI Conversational Assistance, Coaching, & Optimization
- Real-Time Language Translation
For more information on Wave iX, please click here.
Webinar: How To Use Gen AI to Improve CX Performance in 2024
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About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over
Media Contact:
ibex
Daniel.Burris@ibex.co
Investor Contact:
ibex
Michael.Darwal@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4f93c00d-524c-47c8-8dff-4e5353b1abde
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ibex Launches Wave iX, the AI CX Platform
![](https://ml.globenewswire.com/media/4f93c00d-524c-47c8-8dff-4e5353b1abde/medium/ibex-launches-wave-ix-the-ai-cx-platform.jpeg)
Wave iX redefines customer engagement and employee empowerment
2024 GlobeNewswire, Inc., source