Helios Technologies, Inc. announced an integration with Helios? latest flywheel acquisition, i3 Product Development?s, Cygnus Remote Support Platform into the OpenPV software platform. OpenPV is a software development ecosystem that supercharges a developer?s ability to create sophisticated, feature-rich applications for OpenView displays offered by Helios Technologies.

The integration of Cygnus into OpenPV empowers application engineers to seamlessly integrate customer support capabilities directly into the software they create during development. This means support teams can remotely connect, diagnose, troubleshoot, and assist users in real-time using the customer?s phone and camera. With the addition of the Cygnus Remote Support Platform, manufacturers and distributors provide their technicians the tools to be anywhere with a customer using video streaming and screen sharing features, as well as access equipment software to be able to remotely service the product real time in the field.

With this complete 360-degree view it provides a superior customer experience to the technician being onsite. This contributes to improved response time for the customer, decreased travel time for the technicians, lower product returns, equating to less business downtime enhancing efficiency all while providing a superior customer experience. The remote service mobile app can be white labeled by customer to promote brand loyalty as well as ease of use in the field.

Cygnus also comes with a robust development platform enabling more effective and accurate coding during development to speed time-to-market, enhance quality, and create more innovative solutions.