Forrester announced that the touchless version of FeedbackNow, a solution for real-time data collection on customer experience, is now available at Fiumicino Airport in Rome, Italy. Due to the pandemic, cleanliness and hygiene are currently passengers' top priority — FeedbackNow will help the airport safely collect authentic and impartial feedback from them. Equipped with powerful analysis tools, Forrester's FeedbackNow solution also enables the airport to continuously assess its COVID-19 protocols and resolve any hygiene issues before they escalate. Fiumicino Airport has won, for the third year in a row, awards for best airport in Europe, including the Best Airport Award 2020 and the Airport Service Quality Award 2019, assigned by ACI (Airports Council International) Europe and ACI World, respectively, in the category of hubs with over 40 million passengers. The airport stands out for its proactive establishment of measures and protocols taken to contain the pandemic, confirming that the capital's airport is the most recognized in the world in the fight against COVID-19. In fact, Fiumicino is also the first airport in the world to have obtained the maximum rating of 5 stars from Skytrax, the international organization for the assessment of airlines and airports, after having received the Biosafety Trust Certification from RINA Services, the Airport Health Accreditation (first airport in the European Union to obtain it) and the "Airport Health Measures Audit Programme" (AHMAP), also from ACI (AHMAP in partnership con Bureau Veritas). Over 500 organizations worldwide in the travel, leisure, retail, and healthcare industries rely on FeedbackNow's real-time analytics to respond quickly to problems and to ensure maximum protection and safety during this pandemic.