Five9 Delivers Cloud-Based Contact Center Solution to a Large Financial Technology Company
January 16, 2018 at 06:39 pm IST
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Five9, Inc. announced that it has been selected by a financial technology company focused on providing affordable loans to consumers. With more than 240 retail locations, the financial technology company is focused on providing loans to consumers with poor or no credit. The company’s contact center agents provide customer service and in two languages (English and Spanish) related to loan origination, loan applications and credit-building programs. Frustrated by the poor service and support from their previous cloud contact center vendor, as well as service disruptions, the company turned to Five9 for product reliability and reputation of service. In contrast to the company’s experience with its previous vendor, the implementation of Five9’s Virtual Contact Center solution was seamless, while easily integrating with their existing proprietary CRM solution. The company is utilizing Five9’s administrative and reporting capabilities, and has also taken advantage of Five9’s Premium Support offering.
Five9, Inc. (Five9) is a provider of cloud software for contact centers. The Company's purpose-built Virtual Contact Center (VCC) cloud platform delivers a suite of applications that enable the breadth of contact center-related customer service, sales, and marketing functions. Five9âs solution, which consists of its VCC cloud platform and applications, allows simultaneous management and optimization of customer interactions across voice, chat, e-mail, Web, social media and mobile channels, either directly or through its application programming interfaces (APIs). Five9âs VCC cloud platform matches each customer interaction with an appropriate agent resource and delivers relevant customer data to the agent in real-time through integration with enterprise applications, such as customer relationship management software, to optimize the customer experience and agent productivity. It provides its solution through a software as a service (SaaS) business model with recurring subscriptions.