EngageSmart, Inc. has appointed Mark Daoust as Chief Customer Officer, Enterprise Solutions. In this role, Daoust will oversee Implementations, Onboarding, Pricing, Settlement Operations, Client Services, and Customer Success across EngageSmart's Enterprise solutions including InvoiceCloud, HealthPay24 and DonorDrive. Daoust has over 25 years of experience in the enterprise technology space.

He spent nearly 15 years at Hewlett-Packard Enterprise where he held a variety of leadership positions including as the Vice President of Operations and Services. In this role, he was responsible for leading a 350-person team focused on enablement, implementation, delivery, and support for seven software-as-a-service (SaaS) products including digital archiving, compliance, and eDiscovery. Following, he served as the Chief Customer Success Officer at Quickbase, a leading no code/low code SaaS platform, where he built a new Customer Success function from the ground up to serve over 6,000 customers.

During Daoust's tenure, Quickbase grew from $80m to $180m ARR and was recapitalized under Vista Equity in 2019. Daoust earned his B.S. in Commerce from Santa Clara University and his M.B.A. from Boston College.