2021-22

ANNUAL REPORT

A DATA ANALYTICS & PROCESS MANAGEMENT COMPANY

ANNUAL REPORT 2021-22

Table of Contents

04

05

Who We Are

Our Values

06

What We Do

07

Awards & Recognition

08

Our Locations

10

Financial Highlights

12

Chairman's message

14

16

21

Corporate Information

ESG INITIATIVES

NOTICE OF THE 22ND ANNUAL GENERAL MEETING

2 eClerx Services Limited

ANNUAL REPORT 2021-22

Table of ContentS

35

58

DIRECTORS' REPORT

BUSINESS RESPONSIBILITY REPORT

70

MANAGEMENT DISCUSSION & ANALYSIS

79

CorporATE GOVERNANCE REPORT

104

AUDITOR'S REPORT ON STANDALONE FINANCIALS

115

STANDALONE FINANCIAL STATEMENT

172

AUDITOR'S REPORT ON CONSOLIDATED FINANCIALS

181

246

CONSOLIDATED FINANCIAL STATEMENTs

SHAREHOLDERS' SATISFACTION SURVEY FORM - 2022

Disclaimer: This Annual Report contains forward-looking information to enable investors to comprehend the Company's prospects and make informed investment decisions. This report and other statements - written and oral - that we periodically make contain forward-looking statements that set out anticipated results based on the management's plans and assumptions. We have tried, wherever possible, to identify such statements by using words such as 'anticipate,' 'estimate,' 'expects,' 'projects,' 'intends,' 'plans,' 'believes,' and words of similar substance in connection with any discussion of future performance. We cannot guarantee that these forward-looking statements will be realised, although we believe we have been prudent in assumptions. The achievement of results is subject to risks, uncertainties, and assumptions. Should known or unknown risks or uncertainties materialise or should underlying assumptions prove inaccurate, actual results could vary materially from those anticipated, estimated, or projected. We undertake no obligation to publicly update any forward-looking statements, whether as a result of new information, future events, or otherwise.

eClerx is a registered trademark of eClerx Services Limited.

eClerx Services Limited 3

ANNUAL REPORT 2021-22

WHO

WE ARE

eClerx is one of India's leading process managementand data analytics

companies.

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.

Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 14,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

SERVICES

Offices in the US, UK, Germany,

14,000+ Analysts, Project Managers,

India, Europe, Singapore, Australia,

Specialists and Consultants Across

Thailand and Philippines

the Globe

Fortune 2000 Companies

$285MM+ in Revenue across Financial

Served Globally

Markets, Digital and Customer Operations

4 eClerx Services Limited

Values define our organization; they are our guiding principles.

eClerx stands for EPIC - Excellence, People,

Integrity & Client.

People

Invest in people and bring out the best in them.

Client

Make clients the focus of what you do.

EXCELLENCE

Be passionate and commit to doing your best.

Integrity

Maintain the highest standards of ethics, integrity, and fairness.

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Disclaimer

eClerx Services Limited published this content on 30 August 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 30 August 2022 08:23:29 UTC.