Crexendo, Inc. announced the appointment of Tim Wilbourn as the new Senior Vice President of Support and Customer Success. Mr. Wilbourn brings over a decade of expertise in customer experience and strategic leadership within the Software as a Service (SaaS) and Unified Communications as a Service (UCaaS) sectors. Over the course of 11 years at Ring Central, Tim established himself as a formidable leader in shaping customer engagement strategies and improving operational efficiencies.

His previous role at RingCentral as Vice President of Customer Experience saw him executing pivotal strategic initiatives that significantly enhanced customer satisfaction and operational excellence. Tim is also a committed advocate for diversity and inclusion, having served as Vice President of WISE (Women in SaaS Empowerment) Employee Resource Group, where he championed initiatives to empower women to achieve their full professional potential. Tim's role as SVP of Support and Customer Success will involve directing all facets of customer interaction at Crexendo to ensure the highest levels of customer satisfaction and engagement are achieved across all Crexendo divisions.