CA Technologies announced CA Service Management, an innovative solution that puts business users at the center of its strategy and advances key aspects of user experience, mobility and collaboration to drive better engagement between IT teams and employees. The risk of continued disengagement with IT requires a strong response and CA Service Management addresses this challenge head on. CA Service Management empowers IT to successfully close the gap between user expectations and current IT realities by delivering: a unified end-user experience for employees to access services, support and assets; intuitive, customizable mobile support center Apple(R) iOS(R) and Android and powerful, automated self-service, collaboration and knowledge-sharing.