A1
AVA understands and responds to open questions from customers, typically within three seconds, allowing A1's customer to check the status of their plan, troubleshoot basic network problems, or source the answers to simple questions, among other self-serve options.
Communicating fluently in Bulgarian, AVA is the first digital agent to be implemented by A1
"At A1, we pride ourselves on the customer experience we offer. The introduction of AVA allows us to provide our customers with a fast, friendly, and intuitive way of addressing most of the questions they might have. As AVA's capabilities continue to expand, and as we continue to deploy more applications, there's no doubt the importance of
Artificial Solutions' Teneo platform in the digital transformation of A1Bulgaria's customer experience."
"AVA's capabilities are central to delivering a seamless, speedy and, ultimately, superior experience for A1
Bulgaria's customers. And it's only the beginning. We look forward to expanding those capabilities further with a range of additional conversational AI capabilities that will interact with customers inBulgaria ".
For further information, please contact:
Marie Angselius-Schönbeck, Chief Marketing Officer
Email: marie.angselius@artificial-solutions.com
About A1
A1, part of
About
Our vision is a world without queues, without keypad navigation, with instant service. We're proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.
Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences - OpenQuestion. The solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems. Teneo.ai, Teneo and OpenQuestion are registered brands by
For more information, please visit www.teneo.ai
https://news.cision.com/artificial-solutions-international-ab/r/a1-bulgaria-enhances-customer-care-with-agent--ava--built-on-teneo,c3729613
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