Rapid system implementation leads to claims efficiency and claimant communication


CHICAGO (January 18, 2012)- , the business of (NYSE: AON), today announced the City of Vancouver in British Columbia, Canada completed its implementation of the Aon eSolutions , which enabled the city to streamline its claims operation, reduce paperwork and enhance claimant communication. 

Ann Duggan, project manager at the City of Vancouver, said: "At the onset, the timeline was constrained and we knew we had to have the new system live in five and a half months. The Aon eSolutions' Project Management Office helped us develop a plan to meet this timeline. Dedication and hard work by both the city and Aon staff underpinned by a strong project management culture in both organizations ensured that we achieved this goal."

In the past, the city had been using five systems to manage its general liability, auto and property claims. The city selected the Aon eSolutions claims administration system through an RFP process because it would provide the best value and consolidate its claims operations on a single platform to facilitate workflow, document management and reporting capabilities to meet current and future needs.

Oi-Lun Jackson, manager of public claims services at the City of Vancouver, said of the implementation, "All lines of business are now captured in one systemwe have real-time status on claims readily available." 

Kathy Burns, CEO of Aon eSolutions, noted: "In this difficult economy, the City of Vancouver-like many organizations in Canada and around the world-is challenged to tightly control costs. With our advanced claims platform now in place, the city has the ability to achieve greater automation, electronic workflow and operational cost savings."

A case study outlining this implementation is available for download at .

Media Contact:

Glenn Peake

Aon eSolutions

+1.678.237.2518

glenn.peake@aon.com



About Aon eSolutions
is the technology solutions business of Corporation (NYSE: AON) and provides award-winning technology-based tools that improve the management of risk, insurance and . These personalized and configurable best-in-class solutions-in enterprise risk management, risk management information systems, claims administration, business intelligence and OSHA and safety management-each bring clarity and efficiency to risk and insurance technologydeliver measurable value by aggregating data, streamlining business processes and optimizing resources. Visit for more information.

About Aon

Corporation (NYSE:AON) is the leading global provider of , services. Through its more than 61,000 colleagues worldwide, unites to empower results for clients in over 120 countries via and peoplethrough industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best , best insurance intermediary, reinsurance intermediary, captives manager and best consulting firm by multiple industry sources. Visitto learn about Aon's global partnership and shirt sponsorship with .

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