American Water Works : Tips to Prevent Frozen Pipes this Winter

NEWS RELEASE

Susan Lancho, External Affairs Manager [e-mail]

Tips to Prevent Frozen Pipes this Winter

Lexington, Ky., (January 29, 2019) - With bitterly cold temperatures forecast for the next couple days in the Bluegrass, Kentucky American Water reminds customers of ways to help prevent their water pipes from freezing and potentially bursting.

• • Make sure you have disconnected garden hoses from all outside spigots.

• • If you are going way, set the thermostat no lower than 55 degrees.

• • Keep a slow trickle of water flowing overnight through faucets supplied by pipes that run through unheated or unprotected spaces or along outside walls. This will help prevent the water in them from freezing.

• • Keep kitchen and bathroom cabinet doors open to allow warm air to circulate around these pipes.

• • Make sure you know where your main water shut-off valve is located inside your home so that you can shut off your water quickly in the event of a water pipe leak and prevent costly damage. This valve is often located in a utility room or closet or in the basement.

If your pipes do freeze, take these steps:

• • Shut off your water immediately.

• • Thaw pipes with warm air, with a hair dryer or space heater. Do not leave space heaters unattended and do not use kerosene heaters or open flames.

• • Be careful turning water back on. Once pipes are thawed, slowly turn the water back on and check pipes and joints for any cracks.

Visit Kentucky American Water's website at kentuckyamwater.com for more tips on water-related matters, or follow the company on Facebook and Twitter or visitwww.kentuckyamwater.com.

- more -

2300 Richmond Road Lexington, KY 40502

P 859.268.6332

kentuckyamwater.com

F:859.268.6327

About Kentucky American Water

Kentucky American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately half a million people.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to over 14 million people in 45 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water onTwitter,Facebook andLinkedIn.

- end -