ALIOR BANK S.A. Your Bank of everyday life, your Bank for the future
Alior Bank S.A. Strategy 2023-2024
February 2023
YOUR BANK OF EVERYDAY LIFE, YOUR BANK FOR THE FUTURE
For almost 15 years, we have been undergoing constant development while progressively implementing the adopted plans and assumptions. Our subsequent strategies resonated widely and set new standards. The term "Digital Disruptor" has become a permanent element of the financial sector vocabulary. With this strategy, we went beyond the framework of traditional banking, relying our offer on modern digital solutions. The next stage of development rendered it possible for us to prove that Alior is "More than a Bank". Thanks to the implementation of this strategy, our customers not only used banking services but also a wider range of additional services. Our then innovations have now become standard in the banking sector.
The current strategy "Your Bank of everyday life, your Bank for the future" will lay its focus on everyday banking and ensuring customer convenience and business development. We based it on three pillars: a higher culture of mobility, support for entrepreneurship and a modern bank . We do understand current trends, which is why we desire to be a strong institution focused on building the main relationship through digital channels.
As far as the retail customer sector is concerned, the innovative ecosystem of Alior Pay services will ensure a higher culture of mobility. It will make it possible to encapsulate almost the whole of individual banking in an inclusive and intuitive mobile application.
We will support micro-, small- and medium-sized enterprises. Because they are the cornerstone of the Polish economy. This segment will also be developed in reliance on new technologies, thanks to the new digital banking system and product platforms for business customers.
The development of IT technologies we will focus to revolve around the efficiency and security of agile-supported processes. Business users can count on improving key functionalities. Through advanced analytics and proactive management, we will improve the risk assessment and decision-making path. Our credit process will stand out by its speed and comprehension of the customer's needs.
As much as 80 percent of our capital expenditures is related to the strengthening of the technological foundations of growth, including but not limited to data management, new electronic banking, and a new credit system in the business customer segment. In the long run, this will allow growth in the number of relational and digital customers and maintain key indicators at attractive levels.
Our Bank means a good investment. We have been strengthening the capital base and reducing portfolio risk. The ESG area is to be an important factor when it comes to planning the development of all business lines. The sustainable development we have pursued equals real actions, which we want our customers and partners to be inspired by.
Alior Bank is, first and foremost, people. It is them on whom we set our focus. This very fact is reflected in one of the highest employee loyalty indicators in the banking sector. We do find it crucial to improve professional qualifications and use them effectively. Accordingly, we will extend the offer of an internal development programme or access to additional medical tests. We are building a friendly workplace, which is proved by industry rankings - both Polish and international.
Alior Bank is your Bank of everyday life, your Bank for the future. Evidence to confirm this slogan you can find in the new strategy.
Grzegorz Olszewski
President of the Management Board of Alior
Bank S.A.
YOUR BANK OF EVERYDAY LIFE, YOUR BANK FOR THE FUTURE
Macroeconomic environment
demanding conditions will temporarily cool down the potential of lending
GDP (viable, %, y/y) | Average annual unemployment rate (%) | ||||||||
7,3 | 6,2 | ||||||||
5,1 | 5,9 | 6,8 | 6,1 | 5,4 | 5,9 | 5,4 | 5,6 | 6,0 | |
4,5 | 4,9 | ||||||||
-2,0 | 2,4 | ||||||||
0,6 |
2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023P | 2024P |
CPI inflation - average (%, y/y)
14,4 | 14,3 | ||||||
3,4 | 5,1 | 6,3 | |||||
2,0 | 2,3 | ||||||
1,6 | |||||||
2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023P | 2024P |
- The consequences of combating inflation will reduce the GDP rate of growth. The economic situation in Poland will continue to be supported by a strong labour market. New technologies will be not only an opportunity but also a growing competitive pressure.
- It will slow down the dynamics of deposits. Free household funds will be limited by inflation and high interest rates. High costs and tighter regulations will affect lending.
Source of data: Alior Bank's Macroeconomic Analysis Department
2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023P | 2024P |
NBP reference rate (%, end of period)
6,75 | 6,75 | 5,75 | |||||
1,50 | 1,50 | 1,50 | 0,10 | 1,75 | |||
2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023P | 2024P |
- Structural changes in working capital financing as well as investment projects as part of the green transformation and ESG financing will have a positive impact on the business sector. The prospect of obtaining additional funds from the KPO will be important.
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The fundamental risk in the sector will still rest in legal risks relative to the portfolio of FX housing loans and the high volatility of the regulatory environment. Black swans (namely uncertainty about
the impact of the war in Ukraine, epidemiological risk, cybercrime) will pose an additional threat to banks.
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YOUR BANK OF EVERYDAY LIFE, YOUR BANK FOR THE FUTURE
We will effectively exploit Alior Bank's advantages
as well as keep develop dynamically notwithstanding the hardships of the market environment
Profitable and stable business model
High resilience of the business model confirmed by records revenues in 3Q2022 (excluding one-off events)
Experience of dynamic growth (in a difficult macro environment)
Negligible share of the CHF mortgage loans portfolio (no significant impact on the results)
Effective solution to historical challenges
Consistent costs of risk (CoR) reduction
We are part of the largest financial institution in Poland and Central and Eastern Europe
-
The volume of CHF mortage loans in gross customers receivables as at 30.09.2022 ** CoR - 09/2022 (1.47%) vs 09/2019 (2.43%).
*** Emloyee engagement rate 2022.
1 292M PLN
Launch in 2008
0,2%*
-0,96 pp.**
Agility in Alior Bank's DNA
Innovativeness of a startup
and stability of public trust institutions
Solid IT architecture
One of the largest IT teams among banks in Poland
High employee engagement
Young team open to innovation
700+ persosns
56%***
62% Generation
Y
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YOUR BANK OF EVERYDAY LIFE, YOUR BANK FOR THE FUTURE
Our advantage also rests with a distinctive brand
and high customer satisfaction
Brand and customer loyalty
Strong brand
4th result in the ranking of the strength of banking brands*
Unique communication format
"The gentleman in the bowler hat" is the most recognisable and effective icon in banking communication
Alior Bank's NPS another year in TOP3**
2nd NPS result
among young customers (18-29 years old)**
* Based on Kantar Polska data - Alior Bank brand condition in Q4 2022. | |
** ARC Rynek i Opinie, Monitor Satysfakcji Klientów Detalicznych Banków, recommendation rate, Warsaw 2022. | 5 |
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Alior Bank SA published this content on 06 February 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 06 February 2023 11:49:06 UTC.
