Let's face it - customer service was an entirely different beast before the rise of the mobile economy. Boy, have things changed. Whether it's near real-time load statuses, immediate responses to historical service records requests, or accurate ETAs your customers are after - their expectations are rising. Quickly.

Like everyone else, your consignees have become accustomed to having accurate information at their fingertips. So, when they reach out to you with a question, they want a precise answer - and they want it yesterday.

How accurate are your ETAs?

So, what's the intelligent path to superior customer service delivery in the mobile age?

At Omnitracs Outlook 2015, we'll show you. Simply register for the Customer Service track at our upcoming user conference.

Here's what you can look forward to…

Featured session: Using proactive alerts for top notch customer service

Customer service is all about managing relationships and making your clients feel cared for, right?

Well, this session will help you leverage the XRS features and functionality already available to you in ways that help you work smarter, not harder - and impress your customers while you're at it.

We'll talk you through the intelligent customer service features you can employ, like automatic emails and texting, as well as data-rich customer portals, freeing you up to deal person-to-person on issues that require your full attention and personal touch.

In the end, you'll leave feeling confident you can keep your customers happy, improve service delivery efficiency, and cut costs.

Gain additional customer service insights

The fact is you're probably already sitting on the customer service solutions you need to raise your game.

Attend our breakout sessions, and we'll shine a light on the ways you can harness the technology you've implemented to:

  • Resolve customer service issues proactively and manage customer expectations
  • Gather critical business intelligence via driver-delivered customer service surveys
  • Gain operational efficiencies through near real-time routing and dispatching

We'll also walk you through the training best practices that will allow you to develop your drivers into your very best customer service assets.

Oh, and while we're at it, we'll share the consulting services we offer that will take your customer service delivery to the next level.

Explore customer service strategies with our panels

In addition to our breakout sessions, we invite you to attend two insightful panel discussions.

The first will focus on customer service metrics - and knowing how to define, measure, manage, and improve upon those metrics for world class service delivery.

The second panel will feature a customer case study on . You'll depart Outlook with the wisdom of this carrier's experience - and able to apply those lessons to your own trucking operation.

Omnitracs Outlook 2015

We understand that moving freight from point A to point B is only part of the equation. To win customer loyalty, you need to demonstrate your commitment to superior service.

We'd love to see you there.

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