Vonage Holdings Corp. announced that TP Vision Europe B.V. has selected its contact center and speech analytics solutions to better serve its customer-base by delivering exceptional experiences. Based in the Netherlands, TP Vision is a consumer electronics leader in audio visual digital entertainment focusing on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and Philips audio products (all around the globe). The company combines the design expertise and innovative heritage of Philips, with operational excellence, speed and flexibility. In recent years, TP Vision has been recognized by the tech industry and consumers as a leader in the TV market delivering OLED TV and propositions. TP Vision wanted to deliver a customer experience globally, while strengthening its performance and operational efficiencies. Following an evaluation of multiple vendors, the company selected Vonage's cloud contact center solution for its Salesforce integration, routing and reporting capabilities, together with its powerful, integrated speech analytics technology, Conversation Analyzer. Built from a true cloud environment, Vonage's contact center solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business's CRM platform. Salesforce integration is central to the solution, enabling businesses like TP Vision to create customer experiences that help them serve their customers better. Vonage's fully-integrated Conversation Analyzer solution uses speech-to-text to transcribe calls and deliver intelligent content categorization for instant insight into common themes, as well as data visualization for quick analysis and understanding of the successes and challenges in every conversation. When combined with interaction data from Salesforce, TP Vision will be able to refine how to boost its successes and manage challenges more efficiently.