Vonage, has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels. With a global workforce of almost 17,000, the family-owned company sought to fundamentally develop how they interacted with their customers. Vonage Contact Center for Service Cloud Voice couples their existing Salesforce CRM with Vonage Contact Center, bringing more automation, intelligence and engagement capabilities to the organisation on a global scale.

Vonage is a leading contact centre partner for Salesforce providing a platform to deploy valuable services for businesses looking to manage, deploy and consolidate multiple communication solutions in order to drive overall efficiency. Vonage's AI capabilities, like real-time transcription, highly available global voice and telephony network, enterprise-grade Interactive Voice Response and omnichannel routing solutions integrate directly with Salesforce Service Cloud Voice and Einstein Intelligence. This allows businesses to create richer connections with their customers and improve agent experiences with a more informed and efficient view of the customer.