Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues. Malta's leading telecommunications company will soon be using the professional comprehensive solution Knowledge Center to provide efficient, cost-effective customer service over all communication channels. The project kick-off is planned for January 2018, going live a few months later. The active unymira solution guarantees that quality-assured information on a range of topics is provided quickly by phone, chat, social media and email. In addition, Knowledge Center offers assistance for the automated handling of standard service-related inquiries using bots. The system also supports the use of 'guided dialogues' to rapidly narrow down the cause of problems and incidents. Intelligent web services offer further customized self-service options to quickly find the specific information needed. This makes it possible to provide online responses to customer enquires, reducing call volumes and ensuring uniform service quality across all channels.