Financial Document

Q3 2021

Investor Presentation

2 November 2021

Oscar Werner, CEO

Roshan Saldanha, CFO

Thomas Heath, Chief Strategy Officer & Head of Investor Relations

SEK 14.0bn	SEK 122bn	SEK 1.2bn	2,424	49 countries with
revenue in the	Market Cap	Adj. EBITDA in the	people	local presence
past 12 months		past 12 months

Customer engagement through mobile technology	Listed on NASDAQ
in Stockholm, Sweden

Scalable cloud communications	190 billion B2C	Serving 8 of the 10 largest
platform for messaging, voice and video	engagements per year	U.S. tech companies

100%	Consumer	Growing, global, multi-billion	$	Profitable since our
	penetration	USD market	foundation in 2008

* Consolidated figures as of Q3 2021, excluding MessageMedia, Inteliquent, MessengerPeople, and Pathwire; with SDI and Wavy consolidated less than 12 months.

Third quarter highlights

01

Organic growth & growth through acquisitions

• Total revenues growth of 122%, with organic growth at 41%
• Total gross profit up 86%, with organic gross profit growth of 20%
• Continued opex investments in product and go-to-market
• Adjusted EBITDA up 64%

02

Acquisitions of Pathwire

and MessengerPeople

• Pathwire offers a leading, cloud- based email communications platform, proven developer-centric go to market capabilities, and a highly attractive financial profile
• MessengerPeople is a pioneer in customer care through messaging apps, and 700+ businesses use its web-based SaaS applications
• MessengerPeople closed on 1 November

03

Investments in scale, systems and people

• Inteliquent, MessageMedia and Pathwire acquisitions expected to close during the second half of 2021
• Building out capabilities including ERP, CRM, HR, etc.
• Preparing "Day 1" activities to start realizing cross-sales opportunities
• Preparing 15-20 MUSD growth acceleration plan for Inteliquent

3

Continued, broad-based growth

Gross profit, SEKm

1,000			+86%
			896

750

500	481

250

0

Q1	Q2	Q3	Q4	Q1	Q2	Q3	Q4	Q1	Q2	Q3
	2019			2020			2021

Messaging		Voice and Video		Operators		Other

• Focus on gross profit since pass- through revenues vary between products and geographies
• 86% higher gross profit with organic gross profit growth at 20%
• Higher growth in transaction volumes and revenues, with organic revenue growth at 41%
• Gross margin affected by increased carrier pass-through fees and renegotiated volume discounts in early 2021

4

Adding volumes in Messaging

Messaging, SEKm

4,000																																																													800
3,500																																																												700
3,000																																																										600
2,500																																																										500
2,000																																																										400
1,500																																																										300
1,000																																																										200
500																																																														100
0		Q1 Q2 Q3 Q4		Q1 Q2 Q3 Q4		Q1 Q2 Q3 Q4		Q1 Q2 Q3 Q4		Q1 Q2 Q3		0
		2017			2018			2019			2020			2021

Gross profit		Adj. EBITDA	Revenue (LHS)

• 46 billion transactions in Q3, a
  229% increase y-o-y
• 97% higher revenues with 35% organic growth
• 67% higher gross profit with19% organic growth
• Continued, broad growth across geographies and customer types
• SDI customer base still growing slower than Sinch, will affect organic growth in Q4

5