DistribuTECH, San Antonio, Tex. - Jan. 24, 2012
New enhancements in Oracle Utilities Mobile Workforce
Management 2.1 provide utilities with flexible scheduling
options while helping to reduce costs. For example, utilities
can automate the cost analysis of choosing different crew,
timing and routing options, helping dispatchers ensure that
field activities meet utility cost, training and customer
satisfaction goals. Additionally, the application permits
utilities to include "stand-by" shifts (available for
holidays and emergencies, for instance) in normal scheduling
procedures. Further, the solution enables utilities to
schedule complex activities such as work orders with multiple
tasks performed by multiple crews to complete services as
quickly and accurately as possible.
The solution also enables utilities to take advantage of
advanced collaboration tools. For example, field technicians
can access the application on their mobile devices to capture
digital content like photographs of damaged equipment or an
audio clip of a motor making a peculiar sound. Technicians
can attach relevant clips to job activity entries for future
display and analysis. Further, technicians can use both
Windows Mobile and Android devices with encrypted or
unencrypted content.
Further, the solution supports Oracle Utilities Mobile
Workforce Analytics. This new, out-of-the-box business
intelligence product helps utilities determine, for example,
the effectiveness of the field service organization in
completing work, the best way to reallocate resources based
upon workload and compliance with emergency response-time
standards.
Supporting Quote
"Today, utilities are focused on enhancing customer service,
controlling costs and ensuring a safe workplace and a
reliable network. Oracle Utilities Mobile Workforce
Management 2.1 and Oracle Utilities Mobile Workforce
Analytics provide utilities with the tools they need to
balance the dynamics of mobilizing, dispatching and
monitoring their field service workforces - improving
operational and service efficiency and maximizing customer
satisfaction," said Rodger Smith, senior vice president and
general manager, Oracle Utilities.
Supporting Resources
About Oracle Utilities
Oracle Utilities delivers proven software applications that
help utilities of all types and sizes achieve competitive
advantage, business performance excellence and a lower total
cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network
management, work and asset management, mobile workforce
management and meter data management applications with the
capabilities of Oracle's industry-leading enterprise
applications, business intelligence tools, middleware,
database technologies, as well as servers and storage. The
software enables customers to adapt more nimbly to market
deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally,
Oracle Utilities helps utilities prepare for smart metering
and smart grid initiatives that enhance efficiency and
provide critical intelligence metrics that can help drive
more-informed energy and water usage decisions for consumers
and businesses. For more information, visit
www.oracle.com/goto/utilities.
About Oracle in Industries
Oracle industry solutions leverage the company's
best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time
to market, reduce costs, and gain a competitive edge.
About Oracle
Oracle engineers hardware and software to work together in
the cloud and in your data center. For more information about
Oracle (NASDAQ:ORCL), visit .
Trademark
Oracle and Java are registered trademarks of Oracle and/or
its affiliates. Other names may be trademarks of their
respective owners.
Contact Info
Caroline Vespi
Oracle
+1.650.506.8920
caroline.yu@oracle.com |
Janice Hazen
O'Keeffe and Company
+1.404.254.5881
jhazen@okco.com
|
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