Infobird Co. Ltd. announced that it has started to provide services to a leading global pharmaceutical and vaccine manufacturer's subsidiary with operations in China. Under this cooperation, Infobird will leverage its AI Chatbots and experience in the healthcare industry to provide dedicated support for the client's digital and intelligent customer engagement initiative designed to support the client's patient notification process for vaccines including COVID-19, HPV and various childhood vaccines.

As one of the professional human vaccine development and production companies, this manufacturer has always been committed to producing high quality and safe vaccines so that more children and families are protected by immunization. Infobird's AI Chatbot SaaS product can empower the vaccine manufacturer to provide customers with professional, attentive and convenient vaccination notification services, and therefore comprehensively improve the number of vaccinations and promote the development of preventive immunization. This cooperation is an important step for Infobird to, for the first time, formally provide its AI chatbot to a client to improve patient vaccination notification.

Under this cooperation, Infobird's intelligent outbound call solution primarily includes AI Chatbot outbound call, which will be responsible for the client's vaccination notification, such as COVID-19 vaccine, HPV vaccine, and various childhood vaccines. The entire process is operated by AI without human involvement, which can help to reduce the staff's burden while improving customer experience and helping the client to increase the vaccination rate. At the same time, since vaccines are one of the most effective measures to prevent and control the COVID-19 epidemic at present, utilizing Infobird's intelligent outbound call method is expected to help the client to notify users of the second and third doses of COVID-19 vaccine in advance, which is expected to largely increase the number of COVID-19 vaccinations for the client.

The service Infobird provides to the client is expected to take place in three phases, with the first phase focusing on intelligent outbound calling for some hospitals/health clinics in several provinces in China. The second and third phases are expected to continue to expand the geographic territory. As a leading AI SaaS software provider in China, Infobird is committed to making enterprise customer engagement development more personalized and intelligent.

Infobird's solutions for the healthcare industry have been applied in many large leading enterprises such as the healthcare brand Taikang Health Investment, and cover multiple business scenarios such as customer service, helping enterprises to promote the digital transformation of customer interaction, improve customer experience, and thus achieve cost reduction and efficiency. In the future, the healthcare industry will continue to be a key area of focus for Infobird, and the company will continue to promote intelligent standard SaaS products and technologies according to market demand, penetrate digitalization into more healthcare service scenarios, and continue to energize the development of the healthcare economy with intelligent technologies.