ICZOOM Group Inc. announced the upgrade of its artificial intelligence customer service system utilized on its B2B trading platform as part of the Company's commitment to innovative technology. The System is designed to enhance customer service quality and efficiency in order to strengthen the Company's competitive advantages in the industry. The System employs AI technology and natural language processing technology and has been modularly integrated into the business reception module.

Leveraging its self-learning and optimization capabilities, the System has been optimized for accuracy and intelligence, which can automatically respond to customer inquiries, simulate natural and realistic interactions based on customer feedbacks and data analysis. The System also operates in software-as-a-service ("SaaS") mode, and the Company plans to deploy it to additional functional modules, such as intelligent quotation, after-sales service, and social media management, to further improve customers services, as well as enhance work efficiency and reduce operating costs.