MTN services including mobile money, YOLO and buying internet or voice bundles were down for a couple of hours,
Jackie Manishimwe an MTN agent in Kimironko,
Dusabe said he was forced to sell his goods on credit, which might bring him losses in case customers don't pay back.
Some MTN users took to Twitter to express their frustration, with one twitter user saying he couldn't pay his bill at the barber shop and was forced to stay at the shop till he was able to pay.
"MTN please fix
"Purchasing electricity using
"The platform wasn't stable, which made us shut it down, notifications are very important in mobile money transactions, so if you do not receive a notification, the transaction cannot be made, that is why the system was shut down to avoid any problems for our customers." She said
"We are trying to understand what happened, we will have a full report of what caused the problem in 24 hours, but we want to ensure our customers that we are working hard to sort the issue so it cannot happen again." she added.
"As regulators we are following up the issue, our team will investigate and give us a full report after 48 hours, then the report will show us what caused the problem if it was poor service delivery, or any other problem, then we will be able to take action according to what the report shows," he said.
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