BEIJING, Jan. 8 /PRNewswire-Asia/ -- As the new year begins, Dell
(Nasdaq: DELL) and Infobird, China's leading "cloud management" system vendor,
have signed a memorandum of understanding to provide cloud-based call center
solutions to customers in China. The partnership is intended to explore the
huge potential of China's cloud computing technology market. The two companies
are currently negotiating the more definitive agreements for the cooperation.
At the core of this partnership, the two companies aim to provide cloud
computing-based, enterprise-level Internet communication platform services to
companies in China. It will leverage Dell's extensive small- and medium-
business (SMB) customer base by providing them with a cloud-computing service
platform from Infobird that, in turn, helps enhance their client's effective
business communication and customer management. Under the partnership,
Infobird would provide Qitongbao, an effective cloud computing-based customer
management platform with a contact center as its core, to Dell's existing
enterprise clients through Dell's powerful direct sales channels, while
helping Dell present a new value proposition to its clients via Infobird's
platform that can help enterprises reduce operation costs and improve
efficiency.
Infobird has successfully launched Qitongbao, a market-tested application
based on cloud computing used for contact center operations. The many new
innovative functions of Qitongbao, such as call center operations, customer
management and sales management, can help companies avoid missing any sales
opportunities, improve conversion rates of potential customers, monitor
quality of service in real-time and manage advertising effectiveness. Overall,
this has unleashed the full potential of cloud computing.
Moses Wu Yi-min, President of Infobird, pointed out that Qitongbao is the
starting point of the Infobird-Dell Partnership. Infobird is developing many
new cloud-computing tools to help enterprises to better manage their clients
while benefiting from cloud computing technologies.
According to Moses Wu, at the initial trial stage of Infobird and Dell's
cooperation, Dell's sales people used telesales to promote Qitongbao to
several thousand of Dell's existing customers; most of them showed great
interest in the product and some of them even bought the software within that
month. This satisfying result has inspired both Infobird and Dell to explore
further opportunities through their partnership.
Huge market to be tapped into
Qitongbao aims at a growing enterprise market worth billions of RMB. With
the software application from Infobird, Dell can provide comprehensive
solutions to its SMB customers. For Infobird, Dell's capability to penetrate
the SMB market can facilitate rapid distribution of Infobird's products in
this market and both parties may benefit from the growing enterprise IT
solution market, including B2B, B2C and services.
According to a report from Analysis International, a leading Chinese
research firm, China has more than 42 million small and medium enterprises,
less than 10% of which are leveraging e-commerce. While at the same time, the
number of China's Internet users has reached 380 million, including 87.88
million online shoppers, and online shopping is still growing fast at an
annual rate of 38.9%. Therefore, convenient and efficient online shopping will
become a preferred option for more people. With the increase in enterprises in
adopting e-commerce, as well as the explosion in the online shopping
population, more and more SMBs will adopt a business model of "the network
channel + enterprise-class Internet communications platform" to reduce costs
and to improve efficiency.
For more information, please contact:
Beijing Infobird Software Co., Ltd
Edward Y. Chen
Phone: +86-10-6252-4762
Fax: +86-10-6252-9647
Email: cheny@infobird.com
Address: 3rd floor e-Wing Center
No. 113 Zhinchun Road, Haidian District, Beijing 100086
Web: http://www.infobird.com
SOURCE Beijing Infobird Software Co., Ltd