Press Release

H1 2021

Results.

CM.com more than doubles core revenue in exceptionally strong Q2 2021.

PRESS RELEASE

H1 2021 Results

CM.com more than doubles core revenue in exceptionally strong Q2 2021.

Full Year 2021 revenue guidance raised

BREDA, 29 JULY 2021

H1 2021 Highlights

  • Core revenue grew by 97% to € 107.6 million, of which 85% organically

•

Core gross profit more than doubled and grew by 129% to € 27.3 million, of which 82% organically

  • Positive margin development from 22% towards 25%
  • CPaaS Enterprise Net Dollar Retention rate stable at 130% and churn limited to 4%
  • Multi-yearcontract win as dedicated International Payment Service Provider of the Dutch Government
  • Launch of innovative Conversational Voice bot and first customer win
  • New commercial partnership with Facebook for Instagram Messaging for Businesses
  • 2021 revenue guidance raised to € 220 million - € 240 million

This document has not been audited

2

FINANCIAL HIGLIGHTS

Q21

2021

Q2 2020

Q-Q

H1 2021

H1 2020

H1-H1

(x € million)

Revenue

62.2

28.5

+119%

112.0

57.8

+94%

Core Revenue

60.0

26.9

+123%

107.6

54.5

+97%

Gross Profit

-

-

-

27.9

12.5

+124%

Core Gross Profit

15.3

5.8

+160%

27.3

11.9

+129%

Gross Margin

-

-

25

22

Core Gross Margin

26

22

25

22

Operating expenses

-

-

(27.9)

(12.9)

EBITDA

-

-

0.0

(1.8)

Adjusted EBITDA

-

-

0.0

(0.4)2

Net profit

-

-

(4.9)

(5.7)

CAPEX

-

-

(10.7)

(5.5)

KPIs

Q21

2021

Q2 2020

Q-Q

H1 2021

H1 2020

H1-H1

CPaaS net dollar retention

-

-

130

130

rate3 (%)

CPaaS enterprise churn

-

-

4

4

rate4 (%)

Number of messages

1.4

0.7

+86%

2.6

1.6

+57%

(billions)

Number of voice minutes

190

52

+261%

353

89

+295%

(millions)

Total payments processed

227

183

+24%

434

349

+25%

(€ millions)

Number of Tickets

1.8

0.6

+197%

2.0

1.1

+78%

(millions)

Annual Recurring

-

-

18.2

3.8

+381%

Revenue (ARR)5

(€ millions)

  1. Organic Q2 2021 core revenue and gross profit amounted to € 55.8 million and € 11.9 million respectively, resulting in organic core revenue and organic core gross profit growth of 107% and 102% respectively in Q2 2021
  2. Adjusted EBITDA is EBITDA adjusted for IPO/Listing expenses
  3. Represents the ratio of the revenue of CPaaS customers in comparable twelve months between the actual and preceding year for customers that generated more than € 10,000 in revenue in the actual year
  4. Represents the ratio of revenue from CPaaS customers that generated more than € 10,000 in revenue in the preceding year but that generated less than € 10,000 in the actual year or were no longer customers in the actual year, to total revenue in the previous year
  5. ARR a new KPI that represents the annual recurring revenue streams at the end of the period

This document has not been audited

3

Message from the CEO

We continued our strong growth path. In the first half of 2021, we almost doubled our revenue and more than doubled gross profit. The bulk of our growth was organic and driven by our CPaaS business with an exceptionally high growth rate in the second quarter. All our recent acquisitions contributed to growth as well. In addition, we see demand for our innovative cloud solutions gaining strong traction with various customer wins across the world.

The adverse effects of Covid-19 on the business of our customers in the leisure sector have still hampered growth in Payments and Ticketing. We continued to invest in both businesses as they offer significant upward potential once the effects of the government measures ease. Additionally, we continued to deliver on our roadmap for global expansion. We further strengthened our global salesforce and opened new hubs in Mexico, Brazil, and Kazakhstan.

Our growth outlook for the full year remains strong. Given the exceptionally strong results we achieved in the second quarter, we revise our revenue guidance for full year 2021 upwards from € 205 million - € 225 million to € 220 million - € 240 million.

Jeroen van Glabbeek

CEO CM.com

This document has not been audited

4

REVIEW H1 2021 FINANCIAL RESULTS

H1 2021

H1 2020

H1-H1

x € million

Revenue

112.0

57.8

+94%

Core revenue

107.6

54.5

+97%

CPaaS

94.1

48.2

+95%

Payments

4.8

3.3

+45%

Platform

8.8

3.0

+195%

Other

4.4

3.3

+34%

Gross Profit

27.9

12.5

+124%

Core Gross Profit

27.3

11.9

+129%

CPaaS

16.9

7.5

+126%

Payments

2.7

1.8

+54%

Platform

7.7

2.7

+186%

Other

0.6

0.5

+17%

Gross Margin

25%

22%

Core Gross Margin

25%

22%

CPaaS

18%

16%

Payments

56%

54%

Platform

87%

90%

Other

15%

17%

Operating expenses

(27.9)

(12.9)

+117%

Employee benefit expenses

(17.9)

(8.6)

+109%

Other operating expenses

(10.0)

(4.3)

+133%

Adjusted EBITDA

0.0

(0.4)

IPO/Listing expenses

-

(1.4)

EBITDA

0.0

(1.8)

Depreciation and Amortization

(6.0)

(3.1)

Financing costs

(0.0)

(3.3)

Tax

1.1

2.5

Net profit

(4.9)

(5.7)

This document has not been audited

5

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CM.com NV published this content on 29 July 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 July 2021 08:16:13 UTC.