First, we select the best vehicles to sell to customers. We evaluate millions of cars a year, and only one in three cars we evaluate has the quality needed to become a CarMax car. Then, we spend an average of 12 hours putting each vehicle through a rigorous inspection and reconditioning process to meet our high standards.
We empower and train our 5,500 sales consultants nationwide to do what's right for our customers. They are dedicated to matching each customer with a car that is perfect for them, their budget and their lifestyle. We've also taken away the hassle of back-and-forth negotiating by offering no-haggle, transparent pricing.
CarMax sells over half-a-million used vehicles each year including almost every make and model. CarMax strives to get it right every single time, but if for some reason we don't, we stand behind our vehicles and protect our customers' investment with a 5-Day Money-Back Guarantee and a 30-Day Limited Warranty (60-Day in CT, 90-Day in MA and NY).
CarMax is built on integrity - and has been recognized nationally for this commitment. Ninety-five percent of our purchasers say they would recommend us to family and friends. We believe this continued loyalty is due to the straightforward and transparent car buying experience we provide.
For more information and CarMax's response to the specifics in the story, please visit http://update.carmax.com.
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