Blue Prism and TrustPortal Solutions have joined forces to deliver an integrated Digital Workforce that combines Human to Robot (H2R) technology with Blue Prism’s trusted RPA platform, enabling users to dynamically interact with any given automated process in real time. TrustPortal has integrated its secure, dynamic front-end user interface with Blue Prism’s Digital Workforce Operating System so customers can take advantage of a wide range of new automation capabilities resulting in a complete end-to-end experience. These new capabilities unify front and back office processes while helping extend Robotic Process Automation (RPA) deployments to more complex and time-consuming work flows. By enabling real-time human interactions, organizations can collaborate and streamline decision making on any given automated process, including approval, sign-off, change and review. By enabling digital services to interact with Blue Prism RPA, and allowing human interactions to be implemented by robot-driven workflows, this solution extends Blue Prism’s Digital Workforce to all functions across an organization. Front office employees and omnichannel customers can now utilize fully digitized, automated services to replace a wide range of manual customer service and technical support scenarios, increasing productivity without requiring cumbersome client installs.