ADDITIONAL DIGITAL SERVICES ALSO ENHANCED
In a bid to continue refining the service it offers to customers,
Enhanced Opening Hours from fourteen locations
During the past weeks, BOV introduced longer opening hours in a number of additional branches, bringing the total number to fourteen. Fgura, Marsaskala, Naxxar,
All the branches offering extended hours accept different banking requests, including updating personal details, investments, home and personal loan applications, credit cards, account opening and other general queries except cashiering. This service is being offered every Thursday until
The largest fully functional ATM fleet across
Apart from recognising the importance that some of the Bank's customers give to physical interaction, the Bank remains committed to upgrading and improving its existing ATM fleet, which is the largest fully functional fleet across
Late last month BOV installed a new deposit-taking ATM in Xagħra, strengthening BOV's presence in Gozo and bringing the total number of Bank ATMs to 94. Several important enhancements are also in the pipeline. The Bank is in the process of replacing 29 of its current ATMs with new, modern, and faster machines. In the medium term, the majority of the BOV ATMs will start accepting contactless technology, and the Bank also envisages gradually rolling out new ATMs that accept bulk deposits.
Online Booking System for all Branch Appointments
Following a highly successful trial period, an online booking system for Branches is now available across the Bank's entire network. Through this booking system, customers who wish to make an appointment with any BOV Branch can do so easily and comfortably, without having to call or personally visit a branch.
The online booking system available through https://myappointment.bov.com offers many user-friendly and convenient features. It allows users to identify available time slots within the calendar of their preferred Branch, select the desired time, input details, and confirm the appointment. Users can also modify appointments made and set up automated notifications and reminders. The online booking system caters for appointments for all banking services including during the extended service on Thursday evenings.
Speaking about these enhancements, BOV's Head of Personal Banking Channels, Mr
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