The Managing Director of
The move, according to the bank, was to bring banking closer to the doorstep of customers and clients and also know their challenges and concerns for redress.
"With 2022 already halfway through its first month, Mrs Osei-Poku has engaged a diversity of the bank's clientele base on how their year has started and how to better map out the most effective strategies to closely engage and support them throughout the year," a statement issued by
The statement said the visit also formed part of Mrs Osei-Poku'scommitment to serve customers and clients better in 2022 as she did in in 2021.
As part of the programme, the statement said MrsOsei-Poku, last week visited some of the bank's customers in the heart of Kantamanto market in
It said the clients traded in a range of different products and services, including building materials, health and safety equipment, childcare products and electrical appliances.
It said the conversations with the clients and customers were interesting and thought-provoking.
"They drifted towards familiar areas of access to manageable financing, a convenient operating environment and progressive business growth. Abena was grateful for their consistency and loyalty in pushing
According to the bank, customers want quality, value, convenience, reliability and efficient support, stressing "These are among a plethora of expectations that most individuals, businesses, and corporations want from their banks."
The statement said "in a world, where the pace of growth and transformation are being orchestrated by digital technology, banks are under pressure to rise above the occasion and deliver value consistently."
Commenting on the engagement,
She said there were a lot of things to be excited about as a customer or client of
First, Mrs Osei-Poku said
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