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The 2013 ACI Excellence Awards represented one of the strongest pool of finalists in the event's history. A number of outstanding submissions representing a variety of ACI's solutions were presented. After a thorough and complete review by our judging panel the following submissions have been awarded the 2013 ACI Excellence Awards, ACI wishes to thank all of this year's candidates and offer our warmest congratulations to the Excellence Awards Winners.
Listed below are the 2013 ACI Excellence Award Winners and a brief description of their submission.
· Union Bank of India- Overall ACI Excellence Award Winner
· Federal Bank of India- Product Innovation, Public Voting Winner
· Mercantile Bank of Michigan - Mobile Banking and Payments Excellence
· HDFC- Operational Excellence in Self-Service
· Bankart d.o.o- Operational Excellence in Fraud Management
· The Palmetto Bank- Customer Experience Excellence Award
ACI's efforts to build an industry leading mobile banking solution has exceeded our expectations, and given Mercantile a platform to build a mobile experience that rivals/exceeds that of many of the largest banks in the world.
A well -designed native app user interface across iOS, Android, Black Berry platforms and especially the new tablet-specific layout has been generating a very positive response from our user base. Beyond that, the depth of features and functions within the
new apps (including P2P, bill pay, and the upcoming RDC) can compete well with any FI
offering.
Mercantile and ACI were the first bank/provider in the world to work with PayPal to offer a mobile P2P capability, and the integration improvements in the new native apps create an even better customer experience.
The ability to differentiate using the combination of exceptional community bank service/relationships and the convenience of the best set of online/mobile banking tools is a cornerstone of Mercantile's strategy. Mercantile is proud to have partnered with ACI in helping develop and launch this platform.
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