Daniel Weller

Helpstream is the first company in the world to deliver a truly social customer service and relationship management system. Its products are for companies that need more effective ways to service their customers and build outstanding customer relationships. Helpstream enables companies to stop deflecting and start engaging with their customers like never before. Helpstream is designed and developed by a team of experienced professionals with extensive experience in customer service and relationship management solutions. They set out to build a product that would deliver orders of magnitude improvements in service effectiveness and customer satisfaction. They wound up with a set of products that represent a whole new way of thinking about Customer Relationship Management (CRM). Unlike sales-focused CRM systems, Helpstream is built specifically for Web-driven customer service and support. What's the difference? Most CRM systems in place today are centered on process management, and the only relationships being managed effectively are the relationships between sales representatives and their quotas. They came to the conclusion that companies need to leave behind the illusion of managing customers and instead engage customers on their own terms, as members of a large, vibrant, and self-supporting community. Through the extensive use of social Web technologies deeply integrated with modern customer service and collaboration processes and workflows, Helpstream changes the way companies are able to interact with their customers. Helpstream centers customer interaction not on issue resolution, but on the customer. It connects customers with information, with each other, and it drives effective customer engagement across all business functions. Perhaps most important, Helpstream gives you an opportunity to participate in the conversation, generate positive word of mouth, and extend your brand to include exceptional service. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as an integrated complement to existing systems or completely replace what you're using today. Helpstream has over 100 customers in various industries including high tech, government, healthcare, financial- and professional-services. Helpstream is a private, venture capital-backed company headquartered in Mountain View, California.

Honeywell Canada Ltd. makes technological products. The company manufactures aerospace products, control technologies, automotive products, power generation systems, specialty chemicals, fibers, plastics and electronic advanced materials. The company was founded in 1930 and is located in North York, Canada.

Sun Microsystems, Inc. provides network computing infrastructure solutions. It offers its solutions under the Java technology platform, Solaris Operating System, MySQL database management system, Sun StorageTek storage solutions, and UltraSPARC processor brands. The company also develops networking computing products and technologies which include servers, storage, open source software, tools, and training. The company provides solutions to the social networking, entertainment, financial services, manufacturing, healthcare, retail, news, energy, and engineering companies. The company was founded in 1982 and is headquartered in Santa Clara, CA.

Remedy Corp. provides information technology service management solutions. Its Action Request System is a comprehensive service management platform and flexible development environment used to rapidly design, develop, and deploy applications that automate and extend business processes. The company was founded by Larry Garlick and Doug Mueller in 1990 and is headquartered in Mountain View, CA.

Invisible Technologies, Inc. manufactures and distributes pet care products. The company was founded in 2003 and is headquartered in Knoxville, TN.