Agnaldo Calbucci

Fidelity Processadora SA provides credit card data processing services. Its services include billing, invoicing, customer services, collection, contact center, fraud prevention, information management, and account support. The company was founded on September 26, 2001 and is headquartered in Jundiai, Brazil.

Atento Brasil Sa provides customer relationship management (CRM) services. Its services can be classified under categories Sales, Marketing, Customer Services and Consultancy for Contact Centers. It offers multichannel services, that is through Internet chat, e-mail, web call back, telephone, voice as well as video conference, joint navigation and fax. It provides services such as campaign planning, telesales campaigns, market research, information & specialized managment, commercial information, management of indidents/complaints, client retention, collection management, client satisfaction studies and data management. It also provides consultancy services in human resources, technology, operation and quality management. The company has 14 contact centers in seven Brazilian capitals: São Paulo, Río de Janeiro, Belo Horizonte, Porto Alegre, Salvador, Brasilia and Goiania. Atento Brasil was founded in 1999 and is headquartered in São Paulo, Brazil.