Profile
Marcelo Luiz Dias Chianello worked as a Director of Business & Marketing at ATMA Participações SA. Prior to that, he was the Chief Operating & Human Resources Officer at SPCC - São Paulo Contact Center Ltda.
from 2005 to 2011.
He also served as the Chief Operations & Quality Officer at Atento Brasil SA from 1998 to 2003 and as the Chief Operating Officer at Contax SA from 2003 to 2005.
Mr. Dias Chianello holds an MBA from the University of Navarra and an undergraduate degree from the Federal University of Rio de Janeiro.
Former positions of Marcelo Luiz Dias Chianello
| Companies | Position | End |
|---|---|---|
SPCC - São Paulo Contact Center Ltda.
 SPCC - São Paulo Contact Center Ltda. Miscellaneous Commercial ServicesCommercial Services SPCC - São Paulo Contact Center Ltda. provides call center services. Its services include analytics solutions, automation, contact center, social media solutions, and others. The company was founded on May 4, 1987 and is headquartered in Sao Paulo, Brazil. | Chief Operating Officer | 01/01/2011 |
Contax SA
 Contax SA Miscellaneous Commercial ServicesCommercial Services Contax SA was founded in 1998 by Francis James Leahy Meaney. The Brazilian company designs, implements, and operates contact centers. | Human Resources Officer | 01/01/2005 |
Atento Brasil SA
 Atento Brasil SA Financial ConglomeratesFinance Atento Brasil Sa provides customer relationship management (CRM) services. Its services can be classified under categories Sales, Marketing, Customer Services and Consultancy for Contact Centers. It offers multichannel services, that is through Internet chat, e-mail, web call back, telephone, voice as well as video conference, joint navigation and fax. It provides services such as campaign planning, telesales campaigns, market research, information & specialized managment, commercial information, management of indidents/complaints, client retention, collection management, client satisfaction studies and data management. It also provides consultancy services in human resources, technology, operation and quality management. The company has 14 contact centers in seven Brazilian capitals: São Paulo, Río de Janeiro, Belo Horizonte, Porto Alegre, Salvador, Brasilia and Goiania. Atento Brasil was founded in 1999 and is headquartered in São Paulo, Brazil. | Corporate Officer/Principal | 01/01/2003 |
| ATMA PARTICIPAÇÕES S.A. | Sales & Marketing | - |
Training of Marcelo Luiz Dias Chianello
| University of Navarra | Masters Business Admin |
| Federal University of Rio de Janeiro | Undergraduate Degree |
Experiences
Positions held
Active
Inactive
Listed companies
Private companies
Connections
1st degree connections
1st degree companies
Male
Female
Members of the board
Executives
Linked companies
| Listed companies | 1 |
|---|---|
| ATMA PARTICIPAÇÕES S.A. | Commercial Services |
| Private companies | 3 |
|---|---|
SPCC - São Paulo Contact Center Ltda.
SPCC - São Paulo Contact Center Ltda. Miscellaneous Commercial ServicesCommercial Services SPCC - São Paulo Contact Center Ltda. provides call center services. Its services include analytics solutions, automation, contact center, social media solutions, and others. The company was founded on May 4, 1987 and is headquartered in Sao Paulo, Brazil. | Commercial Services |
Atento Brasil SA
Atento Brasil SA Financial ConglomeratesFinance Atento Brasil Sa provides customer relationship management (CRM) services. Its services can be classified under categories Sales, Marketing, Customer Services and Consultancy for Contact Centers. It offers multichannel services, that is through Internet chat, e-mail, web call back, telephone, voice as well as video conference, joint navigation and fax. It provides services such as campaign planning, telesales campaigns, market research, information & specialized managment, commercial information, management of indidents/complaints, client retention, collection management, client satisfaction studies and data management. It also provides consultancy services in human resources, technology, operation and quality management. The company has 14 contact centers in seven Brazilian capitals: São Paulo, Río de Janeiro, Belo Horizonte, Porto Alegre, Salvador, Brasilia and Goiania. Atento Brasil was founded in 1999 and is headquartered in São Paulo, Brazil. | Finance |
Contax SA
Contax SA Miscellaneous Commercial ServicesCommercial Services Contax SA was founded in 1998 by Francis James Leahy Meaney. The Brazilian company designs, implements, and operates contact centers. | Commercial Services |
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