Orange has been named Customer Service of the Year 2025 in the 'Communicating Solutions for Individuals' category for the first time, and in the 'Communicating Solutions for Businesses' category for the 4th time running.
This double accolade rewards the day-to-day commitment of our advisers, and demonstrates once again the extent to which customer satisfaction is a priority for Orange.
The Customer Service of the Year award is given by an independent organization that rewards the quality of customer services by evaluating 2,955 criteria per company (depending on the channels tested).
Copyright (c) 2024 CercleFinance.com. All rights reserved.
Orange is the French leader of telecommunications company. Net sales (including intragroup) break down by activity as follows:
- telecommunication services for individuals (76.9%): mobile telephone services (253 million clients at the end of 2024; Orange brand name in France, the United Kingdom and Caribbean, FTP Espana in Spain and PTK Centertel in Poland), fixed telephone services and Internet access (38.3 million clients). The group also offers services for telecommunication operators. Net sales break down by country between France (54.6%), Europe (21.8%), Africa and Middle East (23.6%);
- telecommunication services to businesses (18.4%): Internet access services, mobile telephone, voice and data transmission services and integration and information management for communication applications;
- telecommunication services to international telecommunication operators (3%);
- other (1.7%).
This super rating is the result of a weighted average of the rankings based on the following ratings: Global Valuation (Composite), EPS Revisions (4 months), and Visibility (Composite). We recommend that you carefully review the associated descriptions.
Investor
Investor
This super composite rating is the result of a weighted average of the rankings based on the following ratings: Fundamentals (Composite), Global Valuation (Composite), EPS Revisions (1 year), and Visibility (Composite). We recommend that you carefully review the associated descriptions.
Global
Global
This composite rating is the result of an average of the rankings based on the following ratings: Fundamentals (Composite), Valuation (Composite), Financial Estimates Revisions (Composite), Consensus (Composite), and Visibility (Composite). The company must be covered by at least 4 of these 5 ratings for the calculation to be performed. We recommend that you carefully review the associated descriptions.
Quality
Quality
This composite rating is the result of an average of the rankings based on the following ratings: Capital Efficiency (Composite), Quality of Financial Reporting (Composite), and Financial Health (Composite). The company must be covered by at least 2 of these 3 ratings for the calculation to be performed. We recommend that you carefully review the associated descriptions.
