United Rentals announced that United Rentals has rolled out a new AI agent built on Snowflake Intelligence to operational teams working across 1,600+ branches. The Business Intelligence Agent allows branch managers, sales leaders, and regional teams to ask questions of their company data in plain language, drill down, and get actionable information quickly. The deployment gives employees a more flexible, conversational way to interact with company data across financial and operational functions.
Since rolling out earlier this year, United Rentals has seen steady growth in adoption and repeat usage. This approach highlights how AI can enhance business insight for industrial services companies managing large fleets and geographically distributed teams. Leveraging Snowflake, United Rentals unified financial operations, fleet and telematics data, pricing, contracts, accounts receivable, and internal documentation into a single governed platform, creating a stronger foundation to extend trusted insights and AI across the enterprise. This approach allows analysts to continue querying data and building visualizations while also enabling business users to ask questions in real time, reducing manual effort and accelerating decision-making across the organization.
Powered by Snowflake Intelligence, United Rentals' Business Intelligence Agent allows employees to interact directly with their data and understand not just what is happening but why. This natural-language experience uses United Rentals' governed enterprise data and shared business definitions, such as how metrics are calculated or how performance is measured. This also ensures that the answers are consistent, explainable, and aligned with how the company runs its operations.
Every response respects existing data access controls, so users only see the information they are authorized to view. Snowflake Intelligence is helping teams at United Rentals move faster and operate with greater confidence, giving leaders and frontline teams a shared understanding of the business. By turning trusted data into immediate, explainable answers, Snowflake is enabling more consistent decisions across hundreds of locations.
In parallel with the Business Intelligence Agent, United Rentals is using Snowflake Cortex Code, a data-native AI coding agent that automates and accelerates end-to-end enterprise development, to build, test, and maintain additional internal AI agents. Cortex Code helps United Rentals translate business logic and data context into production-ready AI apps, reducing the time from prototype to deployment. Cortex Code builds evaluation sets and runs automated tests as part of its development process, enabling teams to build, test and maintain additional internal AI agents, and maintain additional internal AI agent.
Cortex Code helps United Rental translate business logic and data context to production-ready AI apps, reduce the time from prototype to deployment; Cortex Code builds evaluation sets and run automated tests as part of its develop process, enabling teams to build and run automated tests as part.
