TP announced that it has been awarded a place on the Crown Commercial Services MYR 6295 framework for both Lot 1 (C citizen Experience) and Lot 2 (Business Services), marking a significant milestone in continuing to further and grow its award winning citizen and business services across the public sector. TP was one of the original suppliers appointed to Lot 1 at its inception in 2015 and is the largest supplier for this Lot (based on contract value). Their appointment to Lot 2 marks a further expansion of their services, leveraging their significant group expertise of leading business services.
Lot 1 will provide government and public sector departments with access to approved suppliers who can provide flexible and scalable contact centre services (live agent and digital), transformation consultancy and process administration. Lot 2 will provide specialist support for back-office functions include HR, Financial Administration, Payroll and Procurement. With this appointment, TP reinforces its commitment to helping government and public sector organizations deliver high-quality citizen-facing and business services.
Leveraging its extensive sector expertise, scalable operations and digital transformation capabilities, TP is well placed to support public sector in achieving better outcomes, improving citizen and user journeys and realising value for money services.
