T-Mobile, America's supercharged Un-carrier serving more than 130 million customers across the nation's largest 5G network, is using the industry-leading capabilities of FICO Platform to make customer onboarding faster, more accurate, and more customer-friendly. T-Mobile partnered with FICO to implement a revolutionary FICO Platform solution that transformed its onboarding capabilities and positioned it for unprecedented growth in connected device financing, completing one of the most significant platform transformations in under a year with zero-downtime operations and doubled development team efficiency. As T-Mobile expands beyond wireless into broadband and prepares for the connected device economy, the company needed to modernize its customer onboarding infrastructure while maintaining uninterrupted service for its customers.
With broadband expansion targeting 12 million households by 2028 and explosive IoT growth expected by 2030, T-Mobile needed a robust infrastructure for its unprecedented scale. Processing more than 1 million credit applications monthly, T-Mobile required a next-generation system with 24/7 availability and the flexibility to implement weekly improvements?capabilities essential for maintaining the Un-carrier's competitive edge in new markets. To meet this challenge, T-Mobile partnered with FICO to implement a comprehensive customer experience architecture that accelerates innovation cycles and enables seamless operations.
FICO Platform allows for real-time system updates and improvements, ensuring T-Mobile can enhance customer experiences without service interruptions. T-Mobile now maintains uninterrupted service during all onboarding system updates while accelerating deployment cycles by over 50% and enabling automated processes that ensure consistent, error-free experiences. Most importantly, the partnership freed development teams to focus on innovation rather than infrastructure management, supporting T-Mobile's expansion strategy.
