Charter Communications, Inc. and RingCentral, Inc. announced a significant expansion of their partnership to make RingCentral's RingCX, an AI-first omnichannel contact center, and its AI Conversation Expert, advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the Unified Customer Experience (UCX) with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth.
By combining communications, contact center and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows. Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realization, resulting in faster resolution, improved quality and smarter decision-making across the organization; all backed by Spectrum's expert onboarding services, network reliability and 24/7 local support. With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights.
RingCX: An AI-first omnichannel contact center that unifies voice, video, and over 20 digital channels?including SMS, web chat, and social media?into one secure cloud workspace. With integrated AI Quality Management, the platform automatically scores 100% of interactions to capture real-time sentiment and conversation analytics. By identifying emerging trends and ensuring rigorous compliance, RingCX provides total visibility into service quality while eliminating the need for manual supervisor reviews.
AI Conversation Expert (ACE): An add-on to Unified Communications with RingCentral, ACE transforms every sales interaction into a strategic asset. By transcribing and analyzing every call and meeting, ACE delivers deep revenue intelligence that identifies deal risks, tracks competitor mentions and uncovers winning sales behaviors. By syncing actionable insights directly to the CRM, ACE eliminates manual data entry.
With automated coaching and sentiment analytics, ACE empowers business leaders to scale top-tier performance, increase win rates, and drive predictable revenue growth across the organization. Availability: Spectrum Business and RingCentral will showcase UCX with RingCentral this week at HIMSS 2026 and Enterprise Connect in Las Vegas. HIMSS attendees can see live demos and speak with product experts at the Spectrum Business booth #2260 and AI Pavilion Kiosk #10018-33.
Briefings will also be available onsite at Enterprise Connect at booth #705. UCX with RingCentral will be available to Spectrum Business customers nationwide in late March.
