ServiceNow announced an expansion of its strategic partnership with Microsoft that brings order to the chaos of AI agent sprawl. The partnership includes a deepened product integration between ServiceNow AI Control Tower and Microsoft Agent 365, extending AI Control Tower?s existing governance across Azure-backed Microsoft Foundry and Copilot Studio to Microsoft Agent 365?s AI agent ecosystem. ServiceNow AI specialists will also be available in the Microsoft Agent 365 Marketplace, allowing the ServiceNow Autonomous Workforce to operate across the Microsoft 365 tools that employees use.
ServiceNow is working with partners like Microsoft to give enterprises the visibility to see AI agents, models, tools, and prompts in their environment, which gives them the control to govern them consistently and the interoperability to put them to work across the tools employees already use. ServiceNow AI Control Tower already connects to Microsoft Foundry and Copilot Studio to discover AI assets, enforce governance policies, and drive consistent oversight. The new AI Control Tower integration with Microsoft Agent 365 expands these capabilities by extending visibility and governance insights across Microsoft Agent 365?s AI agent ecosystem.
This gives IT and operations teams enhanced visibility into agent activity across ServiceNow and Microsoft ecosystems, regardless of where these agents were built or deployed. Through the integration, ServiceNow AI Control Tower gives administrators the ability to review and approve ServiceNow AI specialists prior to submission to the Microsoft Agent 365 Marketplace, where Microsoft publishing and policy controls apply. This helps ensure that every ServiceNow AI specialist that interoperates with the Microsoft 365 environment has been vetted, permissioned, and authorized for deployment.
In the Microsoft Agent 365 Marketplace, a ServiceNow AI specialist will appear in the org chart as a digital employee with defined roles, permissions, and accountability. This allows the AI specialists to be able to take actions such as drafting a Word document, responding to email messages in Outlook, or acting on an assigned comment in PowerPoint, subject to Microsoft 365 permissions, identify, and admin policy controls, while consumption is tracked across both ServiceNow?s and Microsoft's metered usage models. This is the next step in that shared commitment to making enterprise AI governable, interoperable, and scalable.
In addition to the integrations announced and as part of their ongoing partnership, ServiceNow and Microsoft are expanding their go-to-market motion to include autonomous IT. This combines ServiceNow's AI specialists and workflow intelligence with Microsoft's cloud infrastructure and productivity ecosystem to deliver governed, autonomous IT operations to mutual customers at scale. The AI Control Tower and Microsoft Agent 365 integration is available in preview, and ServiceNow AI specialists will be available in Microsoft Agent 365 Marketplace later this year.
