At METRO, quality is not just a standard - it's a strategic enabler to achieve the ambitious future. Guided by sCore strategy, our Quality Policy ensures that every product, process, and service reflects our commitment to Safety, Quality and Customer proximity.
This policy empowers all teams to take ownership of quality outcomes and to maintain a strong Food Safety Culture across the entire organisation, to contribute to METRO's ambition - side by side with our customers.
This Quality Policy of METRO is built on the following principles:
Commitment
We are committed to meeting our customers' expectations by offering high-quality products and services, including digital operational solutions, considering sustainability and innovation across all sales channels of METRO.
We mitigate the potential risks and never compromise on safety, quality and legal
compliance along the entire supply chain.
We are prepared to react actively in an appropriate and timely manner to resolve food safety and quality-related matters.
Leadership
We build and maintain an efficient Quality Management System (QMS) supported by digital technology, across the entire METRO organisation based on risk assessment, local specific market needs and international standards.
Relationships
We work with selected and qualified business partners to offer safe, legal and compliant products and services to our customers with the focus on our Own Brands, Ultra-Fresh product assortment and delivery services.
We work with our customers to develop our Own Brand assortment and evaluate Own Brand products to ensure we have the right understanding of our professional customer needs & expectations, which is key to grow - for our customer and us.
People
METRO employees understand the importance of product quality and safety for our customers` business, which is ensured by regular employee trainings.
Improvement
We continuously monitor our performance to improve our quality systems and operations to increase their effectiveness.
We continuously explore innovative methods and tools to improve our processes, products, and services that can support our customers and enhance our own competence.
We learn from our experiences and share the expertise through effective communication.
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Metro AG published this content on March 10, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on March 10, 2026 at 09:40 UTC.
Metro AG is a Germany-based international wholesale and food service business group and dedicated food specialist with a customer base in wholesale in approximately 35 countries in Europe and Asia. The Company business is carried out by two operating segments: the METRO Wholesale segment and the Real segment. The Company operates also as a retailer in the hypermarket segment of German grocery retail market. The Company operates internationally under brands METRO and Real and also provides foodservice distribution.
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